Operated by TTR Mobility Network SRL
CIF: 46830037
Reg. No.: J40/18124/2022
Headquarters: Str. Paralutelor 10C, Sector 6, București
Rented - the car rental service operated by TTR Mobility Network SRL through the Rentado.ro website and its communication channels.
Contract - all the documents applicable to the relationship between Rentado and the Client, including, as the case may be: the confirmed reservation, the rental contract, these Terms and Conditions, the handover-takeover form, any annexes, as well as any additional documents communicated to the Client.
Car / Vehicle - the car offered for hire together with its accessories, keys, documents and equipment.
Customer - the natural or legal person in whose name the reservation is made and/or who signs the Contract.
Authorized Driver / User - the person approved by Rentado and mentioned in the Contract as authorized to drive the Vehicle.
Handing-in and handover sheet - the document recording the condition of the Vehicle on delivery and on return, including any damage, fuel level, mileage and existing accessories.
Rates - the price applicable to the rental, communicated by website, by telephone, by e-mail, by WhatsApp or by Contract, in relation to the rental period.
Additional services - any additional options or services offered by Rentado, such as delivery/delivery to specific locations, accessories or other separately contracted benefits.
Damage - any damage, damage, defect, failure, missing, theft, attempted theft, vandalism or other event affecting the Vehicle or its accessories.
After filling in the form on the website or after placing an order by phone, e-mail, WhatsApp or other Rentado communication channel, the Customer may receive a confirmation from Rentado. The reservation becomes firm after confirmation of availability, period and applicable commercial terms and conditions.
Rentado reserves the right to refuse or cancel a reservation if:
a) the vehicle is no longer available;
b) the data provided are incomplete or incorrect;
c) The client does not meet the minimum rental conditions;
d) there are reasonable suspicions of fraud, misuse or violation of the law.
It is the Customer's obligation to allow sufficient time for the collection and return of the Vehicle.
In order to rent a Vehicle through Rented, the Customer and/or the Authorized Driver must meet at least the following conditions:
a) present a valid identity document: identity card or passport;
b) present a valid driving license;
c) be at least 21 years of age;
(d) have a minimum of 1 year's management experience.
Rentado may request additional documentation or refuse to surrender the Vehicle if it reasonably believes that eligibility or safety conditions are not met.
Payment of the rental shall be made in full upon collection of the Vehicle, unless otherwise agreed by the parties in writing or in the booking confirmation.
The customer is responsible for all additional costs resulting from:
a) late return of the Vehicle;
b) return with insufficient fuel;
c) damage to the Vehicle;
d) fines, road tolls, parking fees or other obligations generated during use;
e) additional services requested by the Client.
For vehicles and offers marked on the website or expressly communicated as „no warranty” or „no deposit”, Rentado does not require a standard security deposit to be blocked upon delivery of the Vehicle.
For certain classes of vehicles, special situations, high risk rentals, busy periods, new customers, external rentals or other commercially or operationally justified cases, Rentado reserves the right to require a security deposit or additional method of guarantee, communicated to the Customer prior to the handover.
The fact that a deposit is not required for certain reservations does not remove the Customer's liability for:
a) damages caused by his fault;
(b) improper use;
c) fines, fees and penalties;
d) missing fuel;
e) excessive cleaning costs;
f) loss of keys, documents or accessories;
g) any other amounts due under the Contract.
If a deposit is required for a specific reservation, the amount and applicable conditions will be communicated to the Customer before the Vehicle is handed over.
Rentado vehicles are covered by the compulsory insurance required by law and, where applicable, by CASCO insurance or additional commercial protection, in accordance with the package applicable to the reservation.
The customer remains liable for damages in cases excluded from coverage, including but not limited to:
a) driving under the influence of alcohol, drugs or other prohibited substances;
b) driving without a valid license;
c) driving by an unauthorized person;
d) use contrary to the Contract or the law;
e) failure to report an accident or to follow procedures in case of damage;
f) use of the Vehicle in prohibited competitions, racing, testing, towing or transportation;
g) damage caused intentionally or by gross negligence.
The customer obligates himself:
a) to use the Vehicle with caution and for its normal purpose;
b) comply with all traffic rules and applicable legislation;
c) not to allow unauthorized persons to drive the Vehicle;
d) not to use the Vehicle for the transportation of dangerous goods, illegal substances or illicit activities;
e) not to use the Vehicle in sports competitions, races, training, performance testing or in activities that may lead to excessive wear and tear;
f) not to sublet the Vehicle and not to use it for ridesharing, taxi or other commercial transportation services, except with the express written consent of Rentado;
g) to keep the Vehicle in a proper state of use and to return it in a condition similar to that in which it was handed over, taking into account normal wear and tear.
The delivery and return of the Vehicle will take place at the date, time and location mutually agreed and confirmed by Rentado.
Upon handover, the parties will check the condition of the Vehicle and fill in the Handover-Pickup Sheet.
On return:
a) The vehicle must be returned with all keys, documents and accessories received;
b) The vehicle must be returned in proper condition with no new damage;
c) The vehicle must be returned clean and in normal use;
d) The vehicle must be returned with the agreed fuel level.
If the Vehicle is returned late, Rentado may charge additional costs proportionate to the additional time, unavailability of the Vehicle and operational damage caused.
Rented vehicles are delivered with a certain level of fuel recorded on the Delivery Collection Sheet and must be returned at the same level.
If the Vehicle is returned with less fuel than on delivery, the Customer will bear the cost:
a) the value of the missing fuel;
b) an administrative charge for refilling, if this has been communicated in advance or is provided for in the contractual documents.
The vehicle must be returned in a normally clean condition. In the event of excessive soiling, stains, persistent odors, smoke trails, pet hair or other situations requiring professional cleaning or detailing, Rentado may invoice the related costs.
Smoking in the vehicle is prohibited.
The transportation of animals is permitted only in conditions that do not affect the interior of the Vehicle and do not generate additional cleaning or repair costs.
The loss or damage of keys, documents, license plates, cables, accessories or other items delivered shall entail the Customer's obligation to bear the cost of replacement or repair.
The commercial benefits displayed on the website apply under the conditions of the specific offer and vehicle booked.
If „unlimited kilometers” is mentioned for the reserved vehicle, this facility shall apply to that reservation, subject to normal, non-abusive and contractually agreed use.
If a „second driver free of charge” is mentioned for the booked offer, the second driver must still be identified and approved by the Renter before driving the Vehicle.
Rentado provides 24/7 roadside assistance. In the event of breakdown, incident or accident, the Customer is obliged to contact Rentado immediately using the contact details provided in the Contract or on the website.
Roadside Assistance does not exempt the Customer from liability for situations caused by improper use, gross negligence or breach of Contract.
In the event of an accident, theft, attempted theft, vandalism or any other incident affecting the Vehicle, the Customer is obliged:
a) immediately notify the Rentado;
b) take all reasonable steps to limit the damage;
c) to notify the competent authorities when required to do so by law;
d) to obtain and provide all the necessary documents: the amicable settlement, the police report, the police evidence, the data of the parties involved and any other relevant documents;
e) not to leave the scene of the accident in situations where the law prohibits this.
Failure to comply with the procedure may render the Client fully liable for the damage caused.
The Renter is responsible for all fines, tolls, parking fees, access fees, administrative penalties or other obligations arising from the use of the Vehicle during the rental period.
Rentado has the right:
a) to communicate the Client's data to the authorities, if necessary;
b) to re-invoice the Client for the amounts paid on its behalf;
c) charge reasonable administrative costs for processing such situations.
The customer can cancel the reservation by phone, e-mail, WhatsApp or other communication channel used for the reservation.
If the cancellation is submitted at least 24 hours prior to the confirmed pick-up time, Rentado may approve, as appropriate:
a) full or partial reimbursement of the amounts paid;
b) rescheduling the reservation;
c) issuing a voucher.
If less than 24 hours notice of cancellation is given or in case of no-show, Rentado reserves the right to retain all or part of the amounts already paid, depending on the commercial conditions applicable to the booking.
If the reservation has been made without advance payment, Rentado may cancel the reservation in case of no-show without any further formalities and without the obligation to keep the Vehicle available.
Rentado processes personal data in accordance with applicable law, including Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
Personal data provided by the Customer may be processed for:
a) reservation management;
b) performance of the Contract;
c) identity verification and fraud prevention;
d) invoicing and accounting;
e) communication with the Client;
f) fulfill legal obligations.
Rentado takes reasonable technical and organizational measures to protect personal data. However, no method of electronic transmission or storage can guarantee absolute security. Full details of data processing, data subjects' rights, storage period and recipients of the data should be set out in a separate Privacy Policy published on the website.
Rentado does not answer for:
a) indirect losses, loss of profit, missed flights, delays or other indirect damages;
b) goods left in the Vehicle;
(c) delays or impossibility of service due to force majeure, traffic, weather conditions, restrictions imposed by the authorities or other events beyond its control.
In all cases permitted by law, Rentado's liability shall be limited to the amounts actually received for the reservation in question, unless otherwise provided by law.
These Terms and Conditions and any Contract between Rentado and the Customer are governed by Romanian law.
Any disagreements will first be settled amicably. If this is not possible, disputes will be settled by the competent courts in Romania in accordance with the applicable legal rules, including consumer protection rules.
Rentado reserves the right to periodically update these Terms and Conditions. The applicable version is the one in force at the time of booking, unless otherwise agreed in writing between the parties.
If one clause is declared null and void or unenforceable, the other provisions remain valid.
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