Terms and Conditions – Rentado.ro

Effective from 1 September 2026. These terms apply to new bookings confirmed from this date. Terms accepted for bookings confirmed earlier remain unchanged.

TTR MOBILITY NETWORK SRL · CUI: 46830037 · Reg. Com.: J2022018124400 · Str. Părăluțelor nr. 10C, camera 1, sector 6, Bucharest · Capital social: 200 RON

1. Definitions and contract documents

Rented is the car rental service operated by TTR MOBILITY NETWORK SRL. Customer means the natural or legal person requesting or entering into the rental. Consumer means a natural person acting outside a trade or profession. Statutory consumer rights apply to that person.

Durable medium means email, PDF or another means that allows unchanged storage and reproduction. Contractual protection means only the package identified in the confirmed offer. Excess or liability limit means the stated maximum for covered situations, subject to disclosed exclusions.

Order of precedence: mandatory law; the individual offer and confirmation for specifically identified terms; these general terms; and the handover form only for factual vehicle condition. The handover form cannot add charges or obligations.

2. Request and booking confirmation

Submitting the form records a request and causes no immediate charge. The contract becomes binfromg when Rentado confirms availability, vehicle or category, period, locations, final price and commercial terms on a durable medium.

Before ordering, the client sees the EUR and RON total, VAT where applicable, options, payment, deposit, protection and limit, cancellation, mileage, territory and every applicable charge or formula.

Rentado may reject a request before confirmation for unavailability, materially incorrect data, failure to meet disclosed eligibility rules or objective indications of fraud or illegal use.

3. Driver eligibility and refusal to hand over

The driver must be at least 21, have held a valid licence for at least one year and present identity and driving documents. Additional conditions are disclosed before ordering.

If handover is refused for a disclosed breach attributable to the client, only the previously accepted policy applies. If refusal is not attributable to the client, the client may accept an alternative or receive a prompt full refund for the unprovided service.

4. Final price, exchange rate and payment

The displayed B2C price is final and includes VAT where applicable, selected options and all known mandatory costs. A cost that cannot be calculated in advance is shown through a clear formula before ordering. No undefined standard charge applies.

A credit card is not required. Payment may be made in cash or by card, using the method selected and shown in the booking. Payment is made at pickup unless the offer expressly states another time. The confirmed price and exchange rate remain fixed for that booking.

5. Deposit and security

The deposit is RON 0 for every booking. Rentado does not require a deposit, security or card pre-authorisation.

The absence of a deposit does not remove client liability in the circumstances provided by law, the contract and the disclosed exclusions.

6. Inatance, protection and damage

Vehicles benefit from CASCO insurance and the protection included in the booked package. The limits, conditions and exclusions in the contract and these Terms and Conditions apply. Protection does not remove liability in every situation.

The offer states package, price, limit or excess, covered risks, exclusions, territory and incident procedure. If absent, no additional commercial protection is promised and statutory liability for proven loss applies.

A culpable procedural failure creates liability only for loss caused or increased by that failure.

Vehicle inatance does not automatedically cover personal belongings left inside. This does not remove Rentado liability for loss caused by its own fault or any mandatory consumer right.

7. The vehicle or a similar vehicle

Where the offer says “or similar”, the alternative preserves the confirmed transmission, seats, class or size, luggage capacity and decisive equipment without a price increase. The client may refuse a materially different alternative and obtain a refund for the unprovided service.

8. Vehicle use

The vehicle must be used carefully, thewfully and only by authorised drivers. Subletting, illegal activity, racing, performance testing and commercial transport without written approval are prohibited.

Overloafromg, use on roads closed to traffic or clearly unsuitable for the vehicle category, driving through flooded areas and leaving the vehicle unsecured or with the keys inside are prohibited.

Travel outside the confirmed territory, towing and uses requiring approval are allowed only if confirmed or later approved in writing.

If a warning light may indicate a serious fault, or overheating, fluid loss, improper presate or abnormal noise occurs, the client stops safely and contacts Rentado before continuing. The client is liable only for loss culpably caused or increased by ignoring the warning.

Repairs require Rentado approval, except for urgent and reasonable meaates needed for safety or to limit loss. Approved or justified expenditure must be supported by documents.

9. Handover, return and delay

Handover and pickup in the Henri Coandă Airport area are free of charge at any time. For other locations or separate services, only a cost displayed and accepted before confirmation may apply.

The parties record existing damage, mileage, fuel and accessories. The client may add observations and retain the document or photographs.

Normal wear consistent with rental duration and mileage is not charged. Classification is based on the recorded handover condition and objective evidence, not only an internal label.

An extension takes effect only after Rentado expressly confirms it and the client first accepts the new total and applicable terms. Without confirmation, the vehicle must be returned at the agreed time.

Delay charges require a previously disclosed tariff or formula. Separate loss must be proven and cannot duplicate a charge for the same consequence.

If damage could not reasonably be identified during the joint inspection, Rentado notifies the client of the suspected damage within 72 hours after return and supplies photographs, technical finfromgs and cost documents or estimates as soon as available. The client may comment before any set-off or charge. Rentado must prove the existence, cause and amount of loss; notification alone does not establish liability.

10. Fuel, cleaning and accessories

Fuel level and return rule are recorded at handover. Missing fuel and refuelling fees require a previously disclosed amount or formula.

Orfromary cleaning and normal wear are not charged. Professional cleaning and lost accessories require evidence and actual justified costs; standard tariffs must be disclosed before ordering.

11. Mileage, territory and drivers

Every booking includes unlimited mileage. No distance-based charge applies.

An additional driver must be identifiedtheigible and included in the contract before driving.

Travel outside Romania requires Rentado prior written approval. The authorised territory, inatance and assistance coverage, documents and any additional price are disclosed and accepted before travel. A previously undisclosed standard fee does not apply.

12. Incident channel and assistance

The incident telephone channel is monitored at all times. This is not a promise of immediate or free intervention. Response time, cost, territory and type of assistance are those confirmed. Public emergency services must be contacted first in an emergency.

13. Accident, breakdown or theft

The client promptly informs Rentado, reasonably limits loss, contacts authorities where required and supplies documents that can reasonably be obtained.

Depenfromg on the circumstances and applicable rules, the client completes an agreed accident statement or obtains authority documents and, where available, the other vehicle inatance details. A missing document creates liability only to the extent attributable to the client and where it caused or increased loss or demonstrably prevented an inatance claim.

If the vehicle becomes unusable without client fault, Rentado arranges repair or replacement within a reasonable time. Depenfromg on severity, the client receives a proportional reduction or may terminate and obtain a refund for the unprovided period.

14. Fines and administrative costs

The client is responsible for fines and charges generated during use. Rentado may provide necessary data to authorities and recover documented sums paid for the client.

An administrative fee requires a value or formula disclosed before ordering. The right to challenge a fine remains unaffected.

15. Cancellation, no-show and withdrawal

For cancellation communicated at least 24 hours before the scheduled pickup time, sums paid in advance are refunded in full.

For cancellation communicated less than 24 hours before pickup or for no-show, no more than the first day base rate may be retained. The balance is refunded within 14 calendar days. Where no sum was paid in advance, no unaccepted penalty is added later.

If Rentado cancels for a reason not attributable to the client, it refunds the unprovided service. Rescheduling, vouchers or alternatives require express client consent.

16. Personal data

Data are processed for the request, contracttheigibility, fraud prevention, invoicing and legal duties. Purposes, bases, recipients, retention and rights are explained in the Privacy Policy.

17. Rentado liability and force majeure

Rentado is liable for non-performance or defective performance under applicable law. No term removes a mandatory consumer right or remedy.

Force majeure is an externalaforeseeable, absolutely unavoidable and invincible event. The affected party informs the other and limits effects. Rights concerning unprovided services and refunds apply under law.

18. Complaints, ANPC, ADR and courts

Rentado acknowledges complaints and sends a reasoned response without unjustified delay within the period applicable to the matter. Contact: office@rentado.ro, +40 750 442 947 or the registered office.

Consumers may use the ANPC portal and ANPC ADR without losing access to the competent court.

Romanian law applies without depriving consumers of applicable mandatory protection. Courts have jurisdiction under the rules applicable to consumers.

19. Changes and final terms

Updates apply to future bookings. A confirmed booking changes only where required by law or where the client requests and expressly accepts a fully disclosed change.

If a clause is invalid or unenforceable, the remainder continues as permitted by law. Ambiguity in a standard term is interpreted in favour of the consumer.